Privacy Policy

Privacy Policy

Your privacy is very important to us. At Pfeiffer USA, LLC, (“Company” or “us” or “our”), we want to make your experience with us satisfying and safe.

This Privacy Policy outlines the types of information we gather from your use of (the “Site”) how we use it, with whom we might share it, the means by which we keep it secure, and the choices you have about the information you choose to share with us.

If you have any questions about the privacy practices of Company or this Privacy Policy, please contact us using the contact form or call 1-888-779-1908 ext 3.

1. Personal information we collect

The types of personal information we collect depends on the product or service you receive from us. This information may include, but is not limited to:



Telephone number;

Fax number;

Email address;


IP address;

Transaction information; and

Credit card, debit card or checking account information.

2. Why we collect personal information 

Company may collect certain personal information to respond to your requests or questions, to register you for promotions, to improve our products and services, to help customize your experience with us, or to look at site trends and customer interests. We may use your information to make the Site or product improvements. We may also combine information we get from you with information we have gotten from third parties. In some instances we may also use this information to promote us and our various websites. Unless we tell you otherwise, we might notify you about products, special promotions, or offers. We might tell you about new website features or products. We might also push out mobile notices for content or offers we think you might like. The user’s IP address may be collected by the Company for general logging and server analytic purposes.

3. How we collect personal information

The personal information we collect may be captured from a variety of sources. These sources include, but are not limited to:

New account creation;

Voluntary submissions (e.g., responses to surveys, requests for information on our products or those of our advertisers or marketing partners);

Purchases of products;

Reviews of site usage patterns; and

Interaction with Blogs or Emails or other forms of electronic communications.

4. Use and access of your personal information with others

As a general rule, Company will not make the personal information gathered using the Site available to anyone outside of Company and its affiliates, except as instructed by you or where required to comply with law. Please note, however, that there are several exceptions to this policy.

First, if we use service providers, these service providers may have access to your personal information to perform contractually specified services on behalf of Company or you. Second, if you indicate that you are interested in receiving information about a particular third party's products/services, or you opt to receive certain products or services through Company, we may provide your personal information to that third party for purposes of fulfilling your request(s). With respect to service providers, Company may contractually require that all personal information be kept confidential. Additionally, Company takes reasonable steps to ensure that third parties receiving information about you, at your request, maintain the confidentially of that information.

5. Links to other websites

Company may provide links to one or more other websites. We encourage you to read their individual privacy policies before providing any of your personal information to them. Company will not be held responsible for those other website's privacy and security policies.  If you believe there are issues with any of the links we have on the Site, please contact us using the contact form

6. Protection of your personal information

Company puts reasonable security measures in place to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of personal information. These measures include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Company may operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies may be periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided.

We want to make sure that the transaction that place on the Site are secure.  The Site uses SSL encryption on every page, using an SHA-2 SSL Certificate. This helps ensure that all data between the user and the Site is encrypted and secure. While we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, we have taken significant steps to protect you from those occurrences.

7. Use of cookies

Cookies are small pieces of information that enable us to recognize your computer when you are on the Site.  This information helps us continually improve your website experience with us.  While cookies are also sent by a web server to your computer or laptop or tablet, which may then be stored by your browser on your hard drive, we do not and cannot use that cookie to collect information about you or your computer, laptop or tablet.  Most web browser applications have functionality that can provide notification when you receive a cookie or prevent one from being sent.  If you chose to disable the cookie function you might not be able to leverage certain personalized function of the site.

Company may, in its sole discretion, use cookies to set users' preferences, gather basic tracking information (such as login and password), date, time of visit and preferences, and monitor the presentation of our site. This information allows us to personalize the user experience and to improve the quality of our site navigation. Cookies do not reveal the identity of the individual user but only identify the computer utilized by that user.

8. Accuracy of your personal information

You are responsible for periodically checking to ensure that your personal information included on the Site is updated and correct.

9. How to update personal information

If you desire to update any personal information, you may do so by accessing your Company account at any time.

10. Your consent

By using the Company, you consent to the collection and use of your personal information and any related information in the manner described in this Privacy Policy.

We will always provide you with the ability to "opt-out" of email communications from our Company.  The communications from us would mainly focus on promotions and new product announcements. We believe these communications add value to our relationship with our customers.  If you do not wish to receive these communications you can simply email us using the contact form. You can also call us at 1-888-779-1908 ext 3, and leave us a message to that effect.

11. Changes to the privacy policy

Company reserves the right to change this policy at any time by distributing and/or posting a new privacy policy without prior notice to you. We encourage you to review our privacy policy on a regular basis so that you will be aware of any changes to it.

12. Feedback

We are constantly looking for ways to improve your website experience with the Site and appreciate any feedback you choose to provide us.  Our goal in tracking the information we do collect, is to improve your experience.  We want to leverage this collected information to improve our communication with you, to provide you with important news of promotions and new products, to process your orders and communicate with you about shipping and billing status, while maintaining the security and integrity of our systems.

If you have further questions about our privacy practices, please contact us vis the contact form. You can also call us at 1-888-779-1908 ext 3